Solid understanding of the software development lifecycle
Ability to document complex business processes and handle all types of client requests
Effective project management skills and ability to solve critical problems
Strong analytical abilities and an ability to communicate clearly and precisely with end-users, developers, and other IT teams
Ability to work under time constraints and consistently meet deliverable expectations.
Must have excellent verbal and written communication skills; must create effective requirements documents and review them with key project stakeholders at multiple levels of the organization
Desired Skills:
Experience with call center technologies is a plus!
Experience in Access, Excel (Advanced), Vision, and MS Project.
Experience working for/with government agencies.
Understanding of electronic document management concepts.
Basic understanding of SQL.
Experience in Windows environments is preferred.
Basic understanding of networking principles.
Ability to analyze system resource usage and constraints.
Recognizes problems, develops recommendations and solutions within the assigned specialty.
Works independently and follows through on assignments.
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