Responsibilities:
- Elicit, develop, organize, document and simplify requirements
- Develop requirements analysis documentation for projects in the approval process
- Develop project documentation including technical specifications and user guides
- Facilitate product implementation in conjunction with vendor
- Develop software test plans
- Conduct quality assurance testing for software systems
- Train users on software
- Create as-is documentation for existing systems
- Configure and maintain vended software, including but not limited to:
- User Management
- Software configuration and management
- Software troubleshooting and user assistance
- Update related documents utilized by the application
- Basic workflow development
Required Skills:
- Project management, troubleshooting issues, administering and testing applications, eliciting requirements, and documenting business processes using workflows and BPMN diagrams.
- Experience with Computer Aided Dispatch
- Exceptional customer service foundation and practice
- Ability to work in highly public and high-pressure environment
- 5+ years of business analysis and end-user interaction
- 3+ years of implementing information technology projects and/or products
- 2+ years of leading technology projects and/or product support
- Bachelor’s Degree
- Knowledge of Business Analyst Book of Knowledge (BABOK) a plus.
Desired Skills:
- Must present well and communicate in a professional manner even in high stress situations
- Able to facilitate meetings
- Able to establish and meet deadlines
- Able to effectively communicate equally well with customers, technical staff, management and vendors
- Must have excellent oral and written skills
- Experience with Accela is desired but not mandatory
- Willing to learn new systems
- Willing to adapt to different management approaches
- Experience with First Responder Hardware and/or Software.
- Experience with government public works processes a plus.