• Elicit, develop, organize, document and simplify requirements
  • Develop requirements analysis documentation for projects in the approval process
  • Develop project documentation including technical specifications and user guides
  • Facilitate product implementation in conjunction with vendor
  • Develop software test plans
  • Conduct quality assurance testing for software systems
  • Train users on software
  • Create as-is documentation for existing systems
  • Configure and maintain vended software, including but not limited to:
  • User Management
  • Software configuration and management
  • Software troubleshooting and user assistance
  • Update related documents utilized by the application
  • Basic workflow development

Required Skills:

  • Project management, troubleshooting issues, administering and testing applications, eliciting requirements, and documenting business processes using workflows and BPMN diagrams.
  • Experience with Computer Aided Dispatch
  • Exceptional customer service foundation and practice
  • Ability to work in highly public and high-pressure environment
  • 5+ years of business analysis and end-user interaction
  • 3+ years of implementing information technology projects and/or products
  • 2+ years of leading technology projects and/or product support
  • Bachelor’s Degree
  • Knowledge of Business Analyst Book of Knowledge (BABOK) a plus.

Desired Skills:

  • Must present well and communicate in a professional manner even in high stress situations
  • Able to facilitate meetings
  • Able to establish and meet deadlines
  • Able to effectively communicate equally well with customers, technical staff, management and vendors
  • Must have excellent oral and written skills
  • Experience with Accela is desired but not mandatory
  • Willing to learn new systems
  • Willing to adapt to different management approaches
  • Experience with First Responder Hardware and/or Software.
  • Experience with government public works processes a plus.

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