• The Field Services analyst provides hardware (desktop, laptop, tablet, and other mobile devices), software and printer support to users while maintaining a high level of customer satisfaction. Performs field support activities with direction from supervisor and lead level personnel, which may include:
  • Installation, configuration, and troubleshooting of desktop software – Examples include, Windows 7, 8 and 10, MS Office Suite 2010/2016, anti-virus and encryption software;
  • Knowledge active directory, group policies, and administration of both;
  • Participate in and lead projects for hardware rollouts, adds and moves, as needed;
  • General IT technical support, troubleshooting and documentation for customers and internal IT staff;
  • Receive, inventory and install new equipment, process surplus IT equipment leaving the environment, or relocate equipment;
  • Perform user and system requirements gathering and analysis;
  • Determine requirements, design and build for customer use hardware;
  • Determine proper installation parameters for software and hardware;
  • Analyze, detect, identify and correct technical problems and deficiencies;
  • Properly escalate issues and follow through to successful resolution;
  • Utilize modern service ticket management systems;
  • Monitor system performance.

Required Skills:

  • Excellent customer service skills and professional conduct;
  • Knowledge of personal computers and peripheral devices;
  • Ability to apply logic in analyzing technology solutions;
  • Strong organizational and communication skills;
  • Ability to perform effectively both independently and as a team member;
  • Working knowledge of Microsoft Office Suite 2010/2016 and Windows 7/10;
  • Understanding of system imaging utilities such as Ghost, TrueImage, and SCCM OSD

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