Information Technology Analyst

Required Skills/Experience:
  • Working knowledge of day-to-day operations of Call Manager such as adds, moves, and changes such as add new phones, name changes, and other phone-related Call Manager administration.
  • Ability to make changes to voice mailboxes in Unity Connection such as changed names, importing from LDAP, resetting passwords, and other Unity-related tasks.
  • Ability to add or change contact center agents in Unified Contact Center Enterprise (UCCE, not UCCX).
  • UCCE contact center and/or Call Studio/CVP IVR scripting is desirable.
  • Able to manage TSR ticketing that involves adding or deactivating call center agents.
  • Experience working with Jabber
  • Experience with Cisco’s Instant Messaging and Presence (IM&P) services
  • Experience with WebEx administration and maintenance
  • Experience deploying Jabber, IM&P, and/or WebEx is highly desirable.

This position will provide a backup for the daily administration of Callmanager, Calabrio, and Contact Center environments and further VoIP and/or network duties as directed.

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