• Sets up, verifies and runs batch jobs on the mainframe z/OS system using job control language statements and/or other appropriate commands.
  • Monitors batch job scheduling system (ZEKE) to ensure proper scheduling constraints, completion and disposition of jobs.
  • Monitors job output, using bureau documentation to ensure proper printing, correct breakdown and accurate delivery of customer files.
  • Analyzes and assists in recovering batch job problems following documented procedures.
  • Responds to customer and support programmer requests to modify job runs or job scheduling.
  • Documents all new, changing and malfunctioning jobs related to the hardware and software in an on-line file.
  • Troubleshoots software and hardware on-line to maintain performance and system throughput.
  • Monitors environmental equipment and server hardware on data center floor.
  • Coordinates and schedules hardware maintenance work with vendor service providers.
  • Operates high-speed laser printers to produce customer requested reports, warrants and other forms following strict security and quality control procedures.
  • Maintains adequate quantities of paper forms and printer supplies required for the expected printing needs of customers.



  • Operating systems hardware architecture
  • Enterprise operating systems
  • Network operating systems concepts
  • Automated operations applications
  • Principles and practices of effective communication

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