The client is seeking to obtain the services of a consultant to provide operational support and best practices for Countywide Cisco Cloud Email Security (CCES) managed by Cybersecurity Governance and Operations (CGO).
Responsibilities:
- Be responsible for CES migration and deployment projects, email communications for over 100K County users.
- Train and mentor staff and users in policy deployments, troubleshooting, tuning, investigating phishing emails as well as training technical operational staff engaged in the support and maintenance of CCES.
- Work with users in other County departments and use various tools to analyze and resolve issues in the CCES
- Provide technology-related documents such as operating procedures/guidelines, operational runbooks, incident reports, and technology standards for the Cybersecurity Operations Division
- Provide operational support for CCES and on-premises appliances including system configuration issues and daily health checks.
- Handle all aspects of alerts, security mitigation, and deployments, and review and investigate the root cause of issues with email delivery and work with vendors on support cases.
- Investigate potentially malicious email traffic and communicate with appropriate teams and staff.
- Analyze business and technical requests, and find workable solutions and documents.
- Work with team to enhance email security and delivery success.
- Implement configuration changes on CES and on-premises appliances.
- Work with internal and external customers to investigate issues, find resolutions,s and documents.
- Investigate and analyze phishing email messages and determine what, if any, actions are necessary.
- Participate in meetings and workshops, communicate configuration requirements, and provide current environmental information and documentation.
- Provide knowledge transfer and/or training to LA County staff members or delegated administrators.
- Provide after-hours or weekend support on an as-needed basis.
Required Skills:
- Three (3) years of experience within the last five (5) years with Domain Name Service (DNS), MX, A, TXT, PTR records, and Simple Mail Transfer Protocol (SMPT).
- Three (3) years of experience within the last five (5) years with utilizing SPF, DKIM, DMARC standards to enhance email security and delivery.
- Three (3) years of experience in the last five (5) years supporting, configuring, and managing Cisco Cloud Email Security.
- Three (3) years of experience within the last five (5) years with reading and interpreting email headers.
- Three (3) years of experience within the last five (5) years with email blacklisting and reputation rating work.
- Two (2) years of experience within the last five (5) years in developing formal information technology-related documents such as operating procedures/guidelines, incident reports, runbooks, technology standards, and knowledge base articles.
- Two (2) years of experience within the last five (5) years in knowledge transfer and training lower-level technical staff, developing clear and concise technical documentation such as procedures, Visio diagrams, and system support documents, and experience with using Microsoft PowerPoint or similar tools.